The Lies!!!!!!!!

I am yet to experience such bad service from a courier company in my life. The worst of it is the lies!!!! So on June 14 I was supposed to received my FNB card. I cancelled all my plans so I could ve home to receive my card. I receive three messages on at 7am confirming that my card would indeed be delivered on the day. I sit the whole day with no sight of a delivery van. I receive an sms at 15:47 sighting that they are experiencing delays, again at 17:11 they send the same message. At 21:09 they send an sms saying they were unable to deliver due to my unavailability!!!!! What the hell??? What unavailability when I have been sitting at home the whole day waiting for them???? This morning, June 15. I receive a call from them saying they would like to arrange delivery in 3-5 days!!!!!!!!! How?????? If they were supposed to deliver my card yesterday and they couldnt due to whatever reasojs, why cant they deliver it the next day??? Why do I have to wait a further 5 days because they experienced delays from their side! The nerve to lie on top of it and say i was unavailable when I have proof in form of smses they sent saying they are experiencing delays!!!! The Jamie lady i spoke with this morning said she was going to speak to her supervisor when i asked why i couldn't get my card immediately. Its been 3 hours!!!!!!!!