Thanks for the unproductive day!

<p>Absolutely atrocious service from a company that is used by FNB to deliver important documents/cards etc. I was given a time of between 10am and 12pm to receiver my card. So not a great time, but so be it. At 11:38am i receive an sms telling me the delivery is delayed and someone will contact me. Lo and behold - nobody does. I eventually phoned at approximately 13:30 and was told that the driver would be contacted and that HE would return my call. Again - no call. At 15:00 i call yet again and demand to speak to someone in charge (by this time I am a little irate)...I am put on hold for exactly 4mins21 seconds...and then told that they were still trying to find someone to talk to me. At 15:25 I receive a call from who I assume is a manager of some type - he proceeds to tell me that the driver HAD been at my home and that no-one answered and that he or they had tried to contact me via phone. This is a blatant lie as there are NO MISSED CALLS...NO SMS'...NO VOICE MESSAGES - nada! </p> <p>A whole day's productivity lost waiting for this, and I even had to then ASK for an apology for the inconvenience, as none was forthcoming!</p> <p>I really think FNB should seriously rethink their choice of courier service, as these guys make me want to change accounts just so I will never have to deal with them again.</p>