Terrible. Terrible Service from CCD couriers. Time wasted!

On the 01/11/2017 CCD couriers made an appointment with myself to deliver my Discovery credit card. The appointment was set between 11:00 to 13:00 on the 02/11/2017. Prior to this I had called Discovery to enquire about the credit card and it has been a week and there hasn't been any delivery. It turned out that discovery had the wrong cell phone number on their system, which also meant that they had given the wrong number to CCD couriers but this was all rectified when the appointment was made as I gave them the correct number.

Fast forward to the 02/11/2017 at 12:00 an hour after the appointment, I am alarmed by the non-delivery and no contact from CCD delivery, so I contact them to enquire about the delivery and the drivers whereabouts. Now, it turns out that CCD couriers has the incorrect number on their system and therefore haven't been able to contact me. I give them my correct number but they inform me that they cant accept it as the request needs to come directly from the Discovery. I inform the agent that they have made an appointment with myself to deliver at a certain time and I provided the correct number upon making the appointment and I strongly suggest they meet that appointment as no one has time to waste. She eventually doesn't accept my number and hangs up. I call the call centre again and go through the same process with a different agent who also refuses to accept my number. In all this time, the driver is supposedly on his way to me with the incorrect number. I eventually call discovery whom are in possession of the correct number and have informed CCD couriers of this, who then transfer me to CCD couriers, mind you, by now I have spent 45 - 60 hours on the phone at my own expense. The time is 13:06pm, 6 minutes post the appointment, CCD couriers are now ready to accept my new number and inform their driver. They call the driver who says that he has already passed my stop as he called an couldn't get through and he is not coming back. The agent now wishes to make a new appointment with me, of which I profusely refuse and request that CCD couriers respect the initial appointment and the agent then says therefore she is unable to assist me and hangs up.

At this point, I am very upset and disappointment in that reputable banks such as standard bank, FNB and discovery use a services provider that brings such disrepute to its organisation. I am really appalled. I don't know when Ill receive my card and frankly I don't even know if I still want the card. I think I will just call discovery and cancel and this has been a real inconvenience to myself which is unnecessary.