Terrible Service, Unfriendly driver

I was to receive my Discovery Card today, but this has not happened. After receiving a call from the call centre last week, I informed the lady (I spoke to) to advise the driver to contact me at least 10 minutes before he reached my residence so that I can be there when he/she gets there. Today at 10:15am I received a call from Colin Sebthoma an exceptionally rude and unfriendly guy, I informed him to please wait for me as I was approximately 10 minutes away from my residence. Upon reaching my residence, he was not there, I then proceeded to contact him and he dropped the call on me 4 times. Why would Discovery Bank utilize a company with such terrible service delivery. Colin is an unhappy employee, that has lost respect for his customers. nobody can be this nonchalant about their job, which means that he is probably treated very badly by CCD as an employer. This does not bode well for their business, because if Colin was this way with me, that means he is that way with most if not all customers. CCD please start treating your staff better, since we as the customers don't need to bear the brunt of their unhappiness. Also your call centre agent furnished me with an email "complaints,***" that keeps on returning.