Terrible service

Terrible service received ffrom CCD Courier service, my parcel was scheduled for delivery between 12:00-16:00. Received no communication until I called at 14:30 I was told my parcel is out for delivery. At 15:10 I called again and was told it's being escalated. They only decide to call me 15:40 to tell me that my parcel cannot be delivered. After I stayed from 12 in the office waiting for delivery... TERRIBLE SERVICE