Terrible service

<p>Yesterday my phone gave one ring and stopped. Immediately after that I received the following email:</p> <p>CCD Couriers has been unable to contact you to arrange delivery of your FNB Card.Please contact our office on telephone ********** 023 Ref</p> <p> </p> <p>I immediately returned the call and requested that my replacement FNB card be delivered to my branch not to my house (as initialy arranged with fnb). To save time in trying to explain to the CCD courier representative on the line I gave my street address. Delivery was scheduled today between 11am and 1pm. </p> <p> </p> <p>Message received: Please note that we will deliver your FNB Card on May 23 2017 between 11 -1. Please have your ID available for verification.</p> <p> </p> <p>Because of this I moved around all my appointments and responsibilities to be here for the delivery.</p> <p> </p> <p>At 12:30 I received this sms:</p> <p>CCD are experiencing delays, we apologize for the inconvenience. An agent will contact you soonest. Or contact CCD on: ********** 023 Ref 123</p> <p> </p> <p>I immediately contacted them. It is now 13:50.</p> <p>First person I spoke to assured me that she will call the delivery agent who would call me right back...hasn't happened. Second person hung up on me. 3 rd person hung up on me. 4th person tranferred me to a 5th person who hung up on me. 6th person transferred me to a line that went dead and all these people had my reference number as well as my phone number....none have had the decency to call back.</p> <p> </p> <p>Not even 1 of the call centre agents have any idea about customer service. They are rude, *********** and unhelpful. I am shocked that an institution such as FNB would employ such a pathetic service delivery company.</p> <p> </p> <p>It is less hassle moving to a new bank than dealing with CCD courier.</p> <p> </p> <p>According to their web: CCD Couriers is Africa's foremost secure courier delivery service and they pride ourselves in reaching over 100 million consumers across Africa since establishment in 1995.</p> <p> </p> <p>From personal experience and what others have said they have nothing to be proud of. </p>