Terrible Service

I ordered a replacement for my Woolworths credit card and what a terrible terrible delivery service from CCD couriers.

The initial communication was that my card will be delivered between 8am - 10am on Monday. Round about 9:45 I received an SMS stating that the delivery guy is downstairs and shortly afterwards, a call from CCD call centre stating that the driver is 3 minutes away.

30 minutes later of me waiting a reception and losing money in the process (I get paid an hour at work), I took the liberty of calling their Call Centre to find out what's going on. The Agent said she'll call me back after establishing where the driver is.

Few minutes later, she did call to inform me that the driver is 10 minutes away. Upon probing why the SMS said the driver is downstairs, she said the driver "made a mistake" by sending that SMS.

I then received a call from another lady from the Call Centre trying to connect me to the driver. In a shocker, the driver dropped a call on my ear when I asked why is he taking that long to deliver.

As I type this, the card NEVER Arrived. It's now over an hour and I'm still at reception, losing a salary.

I'm going to escalate this to Woolworths Head Office and question them why they use service providers who are ***********. The Driver ****, never delivered my card. I'm not gonna take this lying down