Terrible delivery service amid numerous phone calls

<p>Received an sms Monday 19/09/16 saying they would contact me to confirm delivery dateTime of my parcel, or i could call them. Didnt' hear from them, so called them up Friday 23/09/16. They tell me they can only deliver in my area Friday (NEXT FRIDAY 30/09/16). So they had the parcel since the Monday and didn't bother to deliver THAT same friday I called. I tell the woman I have been waiting very long for the item, they should try and escalate the call, she agrees. Few hours later, I'm contacted by CCD Couriers again, different woman, saying my parcel will be delivered the following friday 23/09/16. I tell her I spoke with someone else, and the call was escalated. She says 'oh, i'll escalte it'. So its escalated twice at this point. Monday, 26/09/16 CCD Couriers contacts me AGAIN, telling me the parcel is ready for delivery Friday (30/09/16). I tell the 3rd person, the call already escalated for asap delivery! She also says 'oh, i'll escalate it'. Escalated thrice now. Tuesday 27th, Lynette from Bloemfontein contacts me, telling me YET AGAIN, the parcell will be delivered Friday. So in all of this, NOT ONE of the woman UPDATES THEIR DAMN SYSTEM WITH COMMENTS, on 'already contacted client', 'call escalated', 'asap delivery'. NOTHING! So Lynette goes out on a limb for me, after I explain my many phone calls from CCD Couriers. She speaks with her mananger, and calls me back. Tells me parcel to be delivered NEXT DAY. I get an sms confirming time of 'between 11 am - 1pm'. PERFECT, i think. Next Day... Wednesday, just after 1pm, I'm contacted by CCD Couriers, telling me the driver wants to confirm address, and he is running behind schedule. So I'm in Bellville, he is in Durbanville (Not that far in the scheme of things...). This new woman, bless her heart, is trying to keep me updated. But she wants to know if I'll be available by 2pm for him to deliver. I agree. She calls 15min later, saying he's still delayed, will I be available by 3pm. I agree. She calls again before 3pm, saying he is STILL LATE!!!!!!! What time do I leave... I say 4pm... NOW I HAVE BEEN WAITING SINCE 11AM for this driver to deliver!!! WHAT IS SO DAMN HARD ABOUT THIS!!! FNB SHOULD CUT TIES WITH THIS TERRIBLE TERRIBLE DELIVERY COMPANY!!!! They are the most *********** I have ever come across!!!!!!!! </p>