Terrible Customer Service & Logistical Management

I arranged for my bank card to be delivered on 8 December 2023, but got a text notifying me that my bank card will be delivered on 7 December meaning that the company did not adhere to the agreement made, anyways I made arrangements to work from home so I can receive my card. On December 7th I got a missed call as my phone was in my hands meaning that the person did not wait for the phone to ring before cutting the call or there was a network problem since we were load shedding, the person did not bother to call again. I figured it was CCD courier so I called the number back but it was not going through so i called CCD directly as they had also sent me a text, they informed me that my card will be delivered between 12 and 4 pm so i waited some more, at 4.30pm i got tired of waiting and called CCD only to be informed that the driver was at the gate at 12pm and my phone was off which is a lie. I was told by the lady that they would rechedule for the 8th of December so I can get my card before 12pm, so again i made arrangements to work from home so I can receive my card, this morning I called CCD and was told there is no delivery arranged for today so I pretty much waited unnecessary for someone that is not coming and I do not intend on working from home next week as it is a busy week.

What a horandous experience, I have no idea when i will be receiving my card.