AT
Adri T

1 reviews | Active since May 2017

02 Jun 2017, 09:46

SUSPECTED ***** (REFERENCE FRM***)

<p>CCD received my new FNB bank card on 25/05/2017 (received SMS confirmation). They confirmed that delivery will take place on 31/05/2017 between 08:00 and 10:00 (received SMS confirmation). I was informed to have my ID ready for delivery on 31/05/2017 between 08:00 and 10:00 (received SMS confirmation). On Wednesday 31/05/2017, the day of supposed delivery, I received and SMS and telephone call indicating that "CCD aer experiencing delays (received SMS confirmation).</p> <p> </p> <p>On Thursday 01/06/2017 I phoned CCD to find out what the delay was and when delivery will take place. In total I phoned about 10 times. Every time the phone was picked up after ringing for about 5 minutes and the call dropped immediately. On 02/06/2017 I tried again with the same result.</p> <p> </p> <p>Where is my FNB bank card and what is going on with CCD not answering their phones? I smell a rat.</p>

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Replies (2)
CCD Couriers
CCD Couriers's reply02 Jun 2017, 10:19
Official

Good afternoon MRS ADRI THOMPSON

We confirm receipt of your delivery query which will be investigated and we apologize for any inconvenience caused.

I confirm that CCD CPT Management will make arrangements to get your card delivered to you today, 2 June 2017.

[FRB*** MRS ADRI THOMPSON]

Regards,

Johanita Porter

***

***

Best regards,

CCD Couriers
CCD Couriers's reply05 Jun 2017, 09:53
Official

Good afternoon MRS ADRI THOMPSON

I confirm that CCD delivered your card on Friday, 2 June 2017.

[FRB*** MRS ADRI THOMPSON]

Regards,

Johanita Porter

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***

Best regards,