Such a disappointment

Its the first time I hear about a courier company called CCD and I have to say what a disappointment. Kurt had an arrangement with Clarissa from FNB to organize an urgent delivery of my FNB card, organising an after hours delivery for today, Wednesday the 2nd of December 2015 only for him to tell me that he didn't know that an 041 number meant I am in PE and didn't want to send my card to PE because of that. Another thing, a claim that FNB may have given him incorrect details and he needed to confirm the details with me before delivering? This has now caused an even longer delay in me receiving the FNB card after such a long wait from the FNB side. This was meant to be an urgent delivery and now this has become one of your everyday delivery service. The word urgent was not implemented at all in ensuring that the parcel was delivered as expected. I am really not happy with the kind of service offered to me by your company and will forever keep this impression in mind for future reference. I wouldn't recommend any corporate company to entrust its business with your company especially when we are talking about urgent deliveries because your people will always come up with an excuse.