Still waiting for my package to be delivered.

Andile from CCD couriers did call me 15minutes after their response on Hellopeter.com and after again pinpointing my location on Google Maps a new time was arranged to deliver the package. Thank you for calling me and I do hope you put a system in place to ensure the correct address is recorded in the future and eliminate this unnecessary delay ...perhaps add an option for GPS coordinates when confirming the address?

The CCD couriers delivery person called me at 8:30am on Friday. The problem is that he was 12km away from the delivery address. He did arrive at 9 am, so the package did finally get here. Pros: Communication...CCD Couriers did communicate. They called to confirm a delivery date and time and they pinpointed my address on Google Maps. They called me when I complained. Cons: Somewhere something got lost when handing my information over to the delivery department/person. Why did your delivery guy have to call me and ask for directions? Perhaps they don't have the correct tools to navigate? Then there was a big hoo-ha with my identification documents...I did specify on the phone that I only have a passport and you guys said that a valid passport is okay for identification, but the delivery guy didn't want to accept my passport. That took about 30minutes to sort out. I do hope you evaluate and make changes and re-evaluate your processes to eliminate these problems because as a client I see that company (CCD Couriers) failed, not this department or that person...all of you.