Slow service

I have been waiting since morning for CCD Couriers to deliver my business card and I had to cancel my classes today because I was told that I'll have to be the person receiving the package with my ID no for verification purposes. During lunch hour I decided to call then and find out why the process was taking so long and they told me that I will receive the delivery today, the call centre agent also mentioned that he will find out where the driver is & then contact me, it's been almost an hour since I've been waiting for that call back. I don't understand why a big group like First Rand Limited would use such a poor delivery service. I'd honestly appreciate picking up the package myself because that way I don't have to be inconvenienced