Shocking Service

Received the sms on Saturday from FNB that my card will be delivered by CCD Couriers on Tuesday (today). I get the sms from FNB this morning to say that the card will be delivered today. No telephone call on Monday to arrange a delivery time. No communication from CCD whatsoever. While out this morning, i get a call from CCD to advise that the guy was outside my house. I then proceed to tell the agent that nobody called me to arrange a delivery time. She advised then that she will get the courier dept to call me back and arrange a different time. Im still waiting for this call. About an hour later i call the call centre to advise that im still expecting my card to be delivered. She advised that she will get the courier dept to call me. Still waiting for this call aswell. Now after 5pm i get an sms saying they were not able to deliver my card. The service is absolutely shocking. FNB really need to relook at their courier service provider