NB
Neil B

1 reviews | Active since Feb 2011

07 Oct 2016, 17:29

Shocking service

<p>What shocking service? Received an sms on Wednesday 5 Oct at 15:00 that my FNB card ahs been received by CCD and I will be contacted. Today Friday 7 Oct, nothing yet. So I decided to call and spoke to their call centre only to find out that nothing has been dispatched yet as they were waiting for the delivery address. 2 days and nothing has been done. Insisted to speak to a supervisor and she was apparently on a call and would call me back. 7 hours since we spoke and no return call. Contacted FNB so that they could try and push CCD for delivery, but were told card was recieved after hours(did not know 15:00 after hours) and card will only be sent next week. I will not advise anyone to use these couriers as very unprofessional and not caring at all. I truly hope all banks will reconsider this bad choice looking at all the complaints.</p>

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Replies (3)
CCD Couriers
CCD Couriers's reply10 Oct 2016, 11:41
Official

Good morning Mr. Brink,

Confirming that your card will be delivered to you this afternoon.

We apologise for the inconvenience caused due to the service rendered to you.

Kind regards,

The CCD Team

***

www.ccdcouriers.co.za

***

Best regards,

CCD Couriers
CCD Couriers's reply10 Oct 2016, 16:56
Official

Good afternoon Mr. Brink,

Confirming the successful delivery of you card.

Thank you for taking the time to share your experience with us.

Kind regards,

The CCD Team

***

www.ccdcouriers.co.za

***

Best regards,

NB
Neil B's update10 Oct 2016, 17:57
Reviewer Update

Thank you CCD

Card has been received and lady who called me was very professional and helpful indeed.