GL
Gerhard L

1 reviews | Active since Jun 2017

02 Jun 2017, 13:47

Shocking Service

<p>Courier was suppose to deliver my card this morning between 8-10. Received a call that the agent is running late, also that the agent will contact me soonest to advise. Needless to say that I am still awatiing for this delivery to take place. Tried to contact the number provided on the sms, took ages to actually get through or for someone to pick up the phone, was informed they have system problems, and cannot track the agent. Will call me back, and I am still waiting. Why is FNB using this company, CCD couries your service is absolutely shocking and POOR to say the elast.</p>

0
Replies (7)
CCD Couriers
CCD Couriers's reply02 Jun 2017, 14:09
Official

Good afternoon MR Gerhard Labuschagne

We confirm receipt of your delivery query which will be investigated and we apologize for any inconvenience caused.

I confirm that CCD CPT Management will make arrangements to get your card delivered to you today, 2 June 2017.

[ FRB*** MR Gerhard Labuschagne]

Regards,

Johanita Porter

***

***

Best regards,

GL
Gerhard L's update02 Jun 2017, 15:47
Reviewer Update

Now on the line for the past 15 minutes, these people have no clue what is hapening, asking me twice after I have been on hold how can i assist. The courier was suppose to have been here 45min agao, it is now over 1 hour and still no card no agent. After I was promised 45 min. PATHETIC!!!!!

GL
Gerhard L's update02 Jun 2017, 15:51
Reviewer Update

Again phoned the courier company no response from the lady, was advised she is putting me through to the courier company REALLY!!!!! Who did I phone then????? Please can this matter be sorted.

CCD Couriers
CCD Couriers's reply02 Jun 2017, 15:55
Official

Good afternoon MR Gerhard Labuschagne

I will make contact with CPT and get back to you soonest.

Regards,

Johanita

Best regards,

CCD Couriers
CCD Couriers's reply02 Jun 2017, 15:55
Official

Good afternoon MR Gerhard Labuschagne

I will make contact with CPT and get back to you soonest.

Regards,

Johanita

Best regards,

CCD Couriers
CCD Couriers's reply02 Jun 2017, 15:55
Official

Good afternoon MR Gerhard Labuschagne

I will make contact with CPT and get back to you soonest.

Regards,

Johanita

Best regards,

CCD Couriers
CCD Couriers's reply05 Jun 2017, 09:57
Official

Good afternoon MR Gerhard Labuschagne

I confirm that CCD delivered your card on Friday, 2nd June 2017.

Regards,

Johanita Porter

CCD Couriers

Best regards,