SHOCKED & ENRAGED!!! FNB SHOULD USE MORE RELIABLE SERVICE PROVIDERS

Shocked at CCD Courier's service!! I received a phone call on 11 Sept asking for the delivery address for an FNB bank card. I gave it to the lady twice!! I received 3 sms' during the week letting me know that the card will be delivered between 1 and 3 on Thursday 14 Sept. I received an sms on Thursday morning, confirming that the card was onroute.

I tried phoning 5 times on Friday as I had no delivery but their phone line didn't even ring.

After eventually getting in touch with their office this morning, after trying 3 times, they have the complete wrong address!!!

So I was told that now that the address was changed, this has to be confirmed with FNB first and then they will contact me again to confirm a new delivery date. They cannot deliver it today as they are not authorized to do "SAME DAY DELIVERY".

Same day, would have been nice - like delivery on the day you were supposed to.

If the courier got to the wrong address - why didn't they phone me to say they were outside and no one was there OR they are lost... (And by the way the address the lady read back to me this morning, doesn't even exist).

I confirmed the address with the lady that called me for delivery on Monday 11 Sept, how did you guys still gt it wrong.

I complained on Facebook and the response from my friends and family were, oh I know that courier, not sure why FNB uses them, they never deliver on time.

If I had any idea it would cause such a mission, I would rather have opted to collect it from the branch.