Shifting Blame

So i was supposed to receive a parcel (FNB Card) on Tuesday 9 Feb between 8 and 10 after phone confirmation. Received an sms as confirmation. Entire day passed, no reply. Phoned them with no response. Courier phoned late afternoon and said he got the schedule wrong and would reschedule. Phoned in and was told that I must reschedule and someone will call me. So today, still no response. <br> <br> Sent an email this morning asking for cancellation also simultaneously notifying FNB via CC. About 2 hours later all of a sudden they want to reschedule via telephone. So the person phoning asks how I am and as I start to explain, drops the phone. 5 mins later I receive an SMS stating that I have failed to contact CCD couriers and need to phone them immediately. (Thanks for shifting the Blame on me now, just wanna have a good record for FNB I suppose, not acceptable)<br> So I phone in to the call centre. Gave my Ref number and told the assistant that I would like to cancel. She says OK.<br> <br> FNB entrust you to deliver a service. Waiting for a bankcard this long is completely unacceptable. FNB are trying to create a convenient platform that is in then destroyed by this kind of courier service.