MS
Mathys S

1 reviews | Active since Mar 2012

17 May 2017, 17:12

Services rendered on behalf of FNB

<p>This is the second time I experience the same "No Service" from CCD.</p> <p> </p> <p>Receive phone calls from them and as soon as you answer they put the phone down.</p> <p>Last night a lady asked my birth date, when I supp**** it she said Oh and put the phone down.</p> <p> </p> <p>CCD is the service provider and should deliver the service I WILL NOT PHONE THEM BACK</p>

0
Replies (5)
CCD Couriers
CCD Couriers's reply17 May 2017, 17:32
Official

Good afternoon Mr. Swanepoel,

Confirming that you have been contacted and that a query will need to be escalated to FNB before a delivery can be arranged. The service failure from our side will be investigated and sent to the relevant departments responsible for corrective action to be taken.

Kind regards,
The CCD Team
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www.ccdcouriers.co.za
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MS
Mathys S's update18 May 2017, 17:01
Reviewer Update

I've received immediate response from CCD Couriers with the reply that FNB supp**** them with an incorrect ID number. I was informed that the query will be esclated to FNB.

However, why was I phoned 4 times in two days and why wasn't the query escalated to FNB in the first place.

I did escalate my experience with FNB and will aslo forward them with the repsonse received from CCD Couriers.

Regards

CCD Couriers
CCD Couriers's reply19 May 2017, 08:51
Official

Good morning Mr. Swanepoel,

Your query has been escalated to FNB and we await feedback. I confirm that the service rendered was unacceptable and the matter has been relayed to the departments responsible for the failure. We will contact you as soon as we have received the necessary information in order to arrange a delivery.

Kind regards,
The CCD Team
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www.ccdcouriers.co.za
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MS
Mathys S's update20 May 2017, 07:59
Reviewer Update

Thank You

My card was delivered on Friday 19 May at 16h11

CCD Couriers
CCD Couriers's reply22 May 2017, 10:12
Official

Good morning Mr. Swanepoel,

Confirming the successful delivery of your card. Please accept our apologies for the inconvenience caused due to the service rendered.

Kind regards,
The CCD Team
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www.ccdcouriers.co.za
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