DB
Dianna B

1 reviews | Active since Jul 2018

31 Jul 2018, 13:07

Service or No Service?

My card was supposed to be delivered yesterday, 30 July 2018 as per an sms received. I had a call last week asking for the address the card was to be delivered to. At no time did I mention "Mountain Rise, Pmb". However, this was where the driver was and when I told him the direction to take he told me he only delivered in the Pmb area. Wartburg is NOT in Mountain Rise and is a town with postal code 3233. Last night I received an sms from the courier service to advise that I had been UNAVAILABLE for delivery and that "Delivery fees may apply". FNB need to find a service provider who is able to deliver on promises and with knowledge and know-how on how to get to areas. I am the third person in my office who has had exactly the same problem.

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Replies (2)
CCD Couriers
CCD Couriers's reply31 Jul 2018, 13:22
Official

Good Day Mrs Dianna J Beatson,

FRB*** MRS DIANNA J BEATSON

I confirm receipt of your correspondence. A member of our management team will contact you tomorrow morning in order to resolve this matter for you.

Kind regards,

The CCD team,

***

www.ccdcouriers.co.za

***

CCD Couriers
CCD Couriers's reply31 Jul 2018, 13:23
Official

Good Day Mrs Dianna J Beatson,

FRB*** MRS DIANNA J BEATSON

I confirm receipt of your correspondence. A member of our management team will contact you shortly in order to resolve this matter for you.

Kind regards,

The CCD team,

***

www.ccdcouriers.co.za

***