*********** SERVICE

It is with great disappointment and dissatisfaction with your service. At around 14:55 I got an SMS notifying me a driver is few minutes away to deliver the card, then at 15:05 received a call from *** and I answered and the lady who was calling was busy with her another conversation and claimed the line is not connecting yet I kept saying HELLO! HELLO for 37 seconds. Then the line got disconnected. At 15:06 I then called the number *** and got connected to Lerato who was helpful and promised to escalate this matter seeing that we are heading to a Long weekend and the card is needed urgently. I then asked Lerato to check on the history of my reference and she did confirm that an outgoing call was made to my number *** and the note left on the ticket was that the agent got through to voicemail, which is not true. This is so *********** and it's an inconvenience. There was no assurance when the card (parcel) will be redelivered. I am not happy with this service and need management to go look for that recording to prove that your agent got voicemail as per update on my reference.

UNHAPPY CLIENT.....