Serious Complaint Regarding Parcel ***1

Dear CCD Couriers, I hope this email finds you well. I am writing to express my serious disappointment regarding your handling of my parcel (***1). It very unfortunate that I have to bring this matter to your attention but the unprofessionalism in regards to this particular delivery has left me with no other choice.

Since last week, your courier company has been incessantly calling me, presumably to confirm my address and landmark related to this parcel. The frequency of calls from your agents is not only distressingly constant, but what aggravates the issue is that the same information is being sought in each call, over and over again, despite me having confirmed it multiple times. In one such instance, I even received an email saying someone has been trying to contact me, only for it to be another agent calling to verify my address.

However, the parcel has still not been delivered. While being assured yesterday that the parcel would be delivered today, I was disappointed and frustrated to receive yet another call requiring me to confirm my address.

Due to this persisting issue and lack of professionalism, I was compelled to cancel the parcel and have it returned back to FNB. I will now be making arrangements directly with FNB on how I will receive my cards.

I strongly urge you to investigate this matter and take immediate remedial actions. Such lapses in professionalism detract from what should otherwise be a smooth and efficient courier service. Yours sincerely, Fikisiwe