Scheduled delivery disappeared

I had a delivery of an FNB card scheduled for 13 Jan which, due to circumstances, I had to reschedule for the 14th. I called the company and made the arrangements. This morning (14th) I received an email stating that CCD Couriers had been unable to contact me to arrange delivery. Confused, I called the company again and the person that I spoke to said that there was no delivery scheduled at all for the card. They would deliver the next day. This is the point where you damage trust with the customer. Regardless of whether you eventually deliver the thing or not. I have asked that they escalate and attempt to deliver today, but of course there are no guarantees. I will refer the matter to FNB as well.