Rude driver and incomplete information from agent

I was expecting a delivery of my Afrihost LTE Sim card today, the day before I received a call to produce my ID and proof of address, I printed those as requested but I was never told what type of proof of address would not be accepted, when I came down your driver Martin was rude to me and told me the proof of address I have was invalid, I then told him I can quickly go print my bank statement if that's the case, he then said to me he doesn't have time because he has been instructed to only wait 5 minutes for a customer. First of all the 5 minute thing is absolutely unrealistic I work in a warehouse and have to walk down multiple flights of stairs to get to the reception, I simply cannot fly to the reception now can I? I made sure to come as quickly as I could I was literally running. I am very disappointed after waiting for over a week for my delivery only for your unprofessional and rude driver to return with it. Also learn to tell your agents to be very specific about documents that are accepted so that we don't waste everyone's time.