RR
Rhandzu R

1 reviews | Active since Oct 2019

19 Nov 2019, 17:32

RUDE DELIVERY GUY EMMANUEL

IF I COULD GIVE YOU 0 STARS I WOULD. I GOT THE WORST SERVICE EVER WITH DELIVERY OF MY CARDS FROM FNB FROM THE SAME DELIVERY GUY EMANUEL. HE WAS RUDE TO OUR RECEPTIONIST AS SHE GAVE HIM A MESSAGE THAT I AM ON MY WAY UP TO RECEPTION FROM THE LABORATORY, HE DECIDED THAT WE ARE WASTING HIS TIME AND LEFT WITH MY CARD.WHEN I GOT HIM ON THE PHONE HE WAS RUDE AND SAID HE DOES NOT CARE IF I REPORT HIM. CCD ESCALATED MY COMPLAINT ABOUT 3 TIMES WITHOUT ANY PROMISE TO QUICKLY ENSURE THAT I RECEIVE MY ALREADY LATE CARD I EVENTUALLY ASKED FNB TO CHANGE COURIERS. UNACCEPTABLE BEHAVIOR FROM THE DRIVER AS WELL AS THE COMPANY BEING UNABLE TO SORT OUT COMPLAINTS.SPOKE TO MULTIPLE AGENTS WHO ALL COULD NOT SEEM TO HELP ME OUT. I HOPE FNB CHANGES THIS COMPANY..I AM SO UPSET BY TEH ARROGANCE OF THAT GUY CONSIDERING THAT WE DEAL WITH MULTIPLE DELIVERIES AS AN ANALYSIS LABORATORY AND THUS HAVE NEVER ENCOUNTERED SUCH INCONSIDERATION AND RUDENESS.MXM

0
Replies (1)
CCD Couriers
CCD Couriers's reply19 Nov 2019, 17:41
Official
Good day Rhandzu R,

Please accept our apologies for the level of service you have received. 
A member of our management team will be in contact with you first thing tomorrow morning in order to resolve this matter for you. 

Kind regards,
The CCD Couriers Team
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www.ccdcouriers.co.za


Best regards,