Rude consultants, worst customer service!!

I have never in my life experienced such pathetic service. I am disgusted an in disbelief. I have been struggling to get my Mweb router for the past week. They have been transferring me from pillar to post and dropping my calls. I have spoken to Ashley who sounded like she didn't know what she was doing. She did however come back to me with feedback and I appreciate that. Her supervisor Alice refused to take my call which I find very disrespectful.!!. I also spoke to a Jayden from the PE office who was onbeskof, she has no telephone etiquette she does not want to listen and raises her voice over the phone, I am so upset ninani like a whole company employing such people to service their customers!!! The agent after her just dropped the line in my ear. This is all in one day and I still have not received any help from CCD couriers. They rudely told me to contact my service provider MWEB to sort out/correct my address as what I had on my RICA docs and their POD didn't match. when I called Mweb I was advised that this was done on Monday already and confirmation has been sent to CCD couriers. I am now holding on the line for the past 15min with no help!!!!!