Rude agent Pricilla

<p>I phoned this morning at 8am and spoke to Pricilla regarding my bank card that needs to be delivered. As I explained to her that I dont have a physical delivery adress and need to be contacted on a different telephone number, she kept repeating that she will escalate the matter but cannot guarentee that my phone number will be given to the courier. I then told her that it will be impossible to deliver the card as the phone no on record does not have signal here. The courier must phone me when in THabazimbi. Eventually I said to her that she is not understanding what I am saying to her, which she then decided to start attacking me verbally. Please listen to the phone call, it was exactly at 8am today. She should not work in a call centre with her attitude. I phoned back and got thru to Tshepo who understood me and was very helpful. Pricilla can learn a lot about client service from him. </p>