Ridiculous CCD

I had the worst experience ever with is ccd couriers they dont keep you updated they dont call when at gate then the driver take pictures to proof he was at the mention delivery address but not not call and then 4 days later the thing I ordered from rain was delivered but not given to me as due to my documents that was not correct as per driver i dont have my original ID but i do have a copy and a statement with stamp to from the police to say that id was ****** but the driver and the CCD couriers can not expect it as per driver the documents is wrong nou the product is cancelled this is ridiculous and then the driver and the company he had in the car sit and laugh at me is this how customers is treated

Now telkom rain wifi is not calling back to resolve this problem

Now i what to change ownership on the package deal as its already paid and i do have the original ID and not a ID with a statement from the police department to say that it was ******