Ridiculous and pathetic service ever

I am experience a very pathetic service with CCD couriers. Firstly, my FNB card was supposed to be delivered on 10 November between 8:00 - 16:00 (which is quite ridiculous to expect a person to wait the whole stupid day) and it wasn't. A few minutes before 16:00 I received a message that there are delays and I'll be contacted. I made the contact and was told I'll be called. I asked that since I had asked to work from home on that day, they should rather take my card to a nearest branch. They just ignored that.

On the 16th of Nov, I received a message saying delivery will take place the next day. This, without even confirming with me if I'll be home or not. It means my life my just stop and wait for them to decide when they want to deliver. I call them asking them to reschedule or deliver the card to a bank branch. The branch request still gets ignored. I ask them to amend my phone number so they can get hold of me easily, they say they can't do that. We agree on the delivery for 18 Nov. I ask at work to stay home and wait for them. Once again, a few minutes before 16:00 I receive a message that there's a delay. That day I didn't move nor do anything the whole blessed day awaiting them.

This kind of service is pathetic and ridiculous. I've never seen such incompetence in the longest time. I want my card to be taken to a bank branch. I don't have time to wait the whole blessed day with their ridiculous schedule, only to be told that there's a delay. FNB and anyone making use of this *********** company must think again before they lose clients.