Repeated Delivery Delays and Unprofessional Conduct – CDD Couriers

I’m writing to formally lodge a complaint regarding the unacceptable service I have received from CDD Couriers in relation to my Rain WiFi delivery.

I placed my order on 28 January 2026, after which CDD Couriers scheduled delivery for 30 January 2026. This delivery was later postponed by CDD to Monday, 2 February 2026. On that date, no delivery took place, and I received no communication from CDD Couriers. I had to follow up myself.

I was then informed that delivery would instead take place on 3 February 2026, allegedly due to a shortage of vehicles. This morning, 3 February, I was again contacted and told that my delivery needs to be rescheduled.

Throughout this process, I have spoken to four different CDD staff members, all of whom provided conflicting explanations. Each time I was told the matter would be “escalated to the Rain department,” yet no resolution or clear communication has followed.

This level of unprofessionalism, lack of accountability, and poor communication is unacceptable. I have repeatedly rearranged my time to accommodate these deliveries, only to be met with broken commitments and inconsistent information.