Racially profiled and received horrific service from CCD Couriers and the staff

I tried my best to hold back from doing this review but I can't. People must know. I created an account on Hellopeter just for this review.

I had ordered a card from ABSA bank and unfortunately they use CCD Couriers. I spoke to an agent (Oupa) from CCD Couriers on Thursday 10/12/2020 and we arrange delivery of the card to be on Friday 11/12/2020. Oupa's call was good, I cannot fault him on anything as I was happy with it. Friday came and the delivery driver (Mathapelo) called at the gate and I agreed to meet her at the gate. this is where everything started to go south. Mathapelo asked to see my ID, I gave it to her. she then asked for my drivers licence, I went to the car to get it and gave it to her too. She then questioned why I have a white surname, yet I am a black male who speaks Zulu. to me this is racial profiling. I laughed it off thinking she was joking, then explained how I got the surname (I wasn't supposed to answer this as it is of no concern to her, but I did anyway). She then went and called her manager, telling the manager that I am a black male with a white surname, and she feels that she has the wrong person. the manager then asked her what my names are. according to the manager I am lucky that I have a "white" middle name otherwise this would be an issue. At this point I am gobsmacked and speechless when Mathapelo turns to her manager on the phone and says "this ID booklet looks like it was tempered with by the picture. the plastic covering has tears at the bottom as thought they were trying to change the picture" to which he responds "don't give him the card, come back". she turns to me, smiles and says "you're from Crystal Park, what places do you know around Crystal Park?". I thought, maybe if I answer these she will give me back my card. I answered her question only for her to say "I live in the neighbouring township. go an call CCD Couriers, maybe they can help but I am going back with the card". I managed to keep calm, went to buy airtime and called CCD Couriers 5 min after parting with Mathapelo. They said they have escalated the issue and are waiting for confirmation from someone else of which I know not. today is 15/12/2020, I still do not have my card and no one from CCD has reached out to me to give me feedback or to arrange for my card to be delivered. I tried arranging with Mathapelo that we go to the ABSA down the road from me so that they could check the 11 year old ID document that she expects not to have minor tears at the bottom (tears that do not lead to the picture), but she outright refused. I would recommend that ABSA use another form of delivery service instead of one that never gives ABSA's clients feedback and their drivers and managers are ******! I am done calling CCD as I've been the one calling them and getting no joy out of it. when they are ready to talk without racially profiling me, I will be ready to answer, until then, another bank might be worthy of my "white" surname and I