Process or humans? Shocking! FNB and CCD couriers

I was ****** about a week ago. I have been waiting a week for cards to be delivered. I told the call center agent that I do not have a copy of my ID as it was ****** and that I have an affidavit. They agreed to deliver the cards on this basis. CCD couriers failed to make a note of this to the driver and based on that he is refusing to give me the cards, he phoned his supervisor who refused also. <br> <br> I am appalled that service providers are so absolutely stuck to the script and requirements that no regard is given for the fact that I suffered a ******* and I dont have any bank cards and no identification. I did everything in my power to provide what I can. <br> <br> Am I expected to stay without cards and be unable to withdraw money for weeks on end now. its already 6 days. <br> <br> I tried to phone FNB supposedly private banking who could not be bothered to pick up the phone in 10 minutes I hang on.