Poor work ethics

CCD couriers have hade my FNB card since the 23rd. Sent a SMS that it would be delivered on the 25th, confirmed by SMS on the 23rd, then nothing. I phoned them today, and they say the agent forgot to schedule the delivery. They told FNB that they tried to contact me, but my call log puts a lie to that. It does not seem like they were ever going to call me. Now they claim they need another 3 to 5 working days to deliver a bank card. This to an address in Centurion. How is it possible that they can not fix their mistake? They mentioned that they can change it to a priority delivery, but it will cost me a couple hundred Rand. Most people would expect that they would shoulder their mistake and get it delivered the same day, but not them. Now I have to wait for a call in the next 3 working days to organize delivery. Also no specific time can be given for the new delivery date or the call to schedule. Would suggest FNB changes couriers.