1 reviews | Active since Feb 2017

01 Jun 2017, 09:10

Poor Service I don't know why FNB Uses you!!!!

<p>It's been a full month waiting for my child's card I remember even when I lost my card I had to wait for 2 weeks </p> <p>What I truly hate is that you will call & send sms never pitch </p> <p>You must change or be professional your service is so *********</p>

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Replies (2)
CCD Couriers
CCD Couriers's reply01 Jun 2017, 09:33
Official

Good morning Sibabalwe Khayakazi Yolanda Jumba,

We confirm receipt of your correspondence. A member of our management team will make contact with you shortly.

Kind regards,
The CCD Team
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www.ccdcouriers.co.za
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CCD Couriers
CCD Couriers's reply01 Jun 2017, 17:01
Official

Good afternoon Ms. Jumba,

Confirming that you have been contacted and your parcel delivered.

The service failure with regards to the calls made to you will be attended to accordingly. We apologise for this service breakdown. All our calls are recorded.

The courier arrived between 8:00 and 10:00 at unit 8 instead of unit 68 earlier today. The delivery address was captured incorrectly but confirmed as correct when the appointment was scheduled. The courier was asked to return to you and your parcel was successfully delivered.

We thank you for your correspondence and for sharing your experience with us.

Kind regards,
The CCD Team
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www.ccdcouriers.co.za
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Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***