Poor service from call center agent up till the messenger of a company

I have started receiving messages and calls about arranging and scheduling for my card delivery since 19 September 2018, which to this date I have not received. I receive a call from a new agent who acts as if i have never given the information before, i am tired of this. On 8 October 2018 i received a call at 7:40 am from the delivery guy telling me that I live far, he will not be able to reach me at my location and therefore gave me a new location to meet up with him there. When I told him that I will not be able to go to his location, he said he will see what he can do. I waited for my card and his call which in return i received yet another message of delay at 15:36.How does this happen when your messenger was at Coligny when he called and i was in Ga Khunwana. I feel that I am being taken for granted.