Poor Service _FRB785778

<p> First l spoke to consultant on the 29th who told me my card can only be delivered on Monday the 3rd and l told him l would come over the weekend to pick it up because l need my card since its month end. I wasted my time driving to their office and the office were closed. Secondly I phoned on monday to complain and to arrange them to deliver my card instead, l gave them the address and all the details and promised me that the card will be delivered on Tuesday the 4th. On tuesday l phoned and was told l didnt answer my call Late Monday to confirm the time and address yet l had given all the details to the consultant the previous day... The excuse l received was the system was done so the address was not captured. This is not acceptable and a waste of my time. There are so many crouier companies which can offer a better Job and at a fraction of the cost. I would advocate our banks to stop using companies that do not take customer service as a major priority. </p>