Poor Service Delivery From CDD

CDD was supposed to deliver my Rain parcel yesterday between 13h00 and 15h00 as agreed on my arrangements with CDD Contact Centre.

Now when the driver or the delivery guys arrives here, he arrives earlier than 13h00 to 15h00, and found my colleague and they told him that I'm still busy there is no way I can come. Furthermore, my colleague asked if he can receive the parcel on my behalf, and I believe the driver said "No" of which is absolutely correct.

But for him to lie on his report that I did not have my ID with me, is not on. I didn't even see him nor talk to him. We never spoke me and him. So I called CDD today and they told me that they have to postpone my delivery to Monday, so my question is who is at fault? Me or CDD? Because our agreed time was between 13h00 and 15h00, plus the driver again lies he is gonna be back today early in the morning when he was talking to my colleague.

Now this weekend I have to buy data from my pockets and attend my meetings, because my reason to subscribe to Rain was for my weekends Teams meetings at home, now I have to incurred more expenses because of CDD's negligence and *********** staff members?

VERY MUCH NOT HAPPY!!