Poor service delivery

<p>On Friday, 8 July 2016 CCD Couriers contact me to arrange my Discovery Credit Card delivery. I received two sms's from "Discovery" confirming that my card will be delivered on Tuesday, 12 July 2016 between 08:00 and 10:00. The last sms received on 12 July 2016 at 07:00. </p> <p> </p> <p>On the 12th of July 2016 at 08:09 I received a phone call from CCD Couriers to inform me that the courier is running late and that he will only be able to deliver at 11:30.</p> <p> </p> <p>At 13:09 I contacted CCD Couriers to find out when delivery will take place. The call centre agent took down my details and promised to get back to me with feedback. (Which she never did)</p> <p> </p> <p>At 13:16 the CCD Courier eventually showed up to deliver my card.</p> <p> </p> <p>When I asked the driver why he was delivering so late - he stated that he just had too much work to do,</p> <p> </p> <p>UNFORTUNATELY this is not the first time that CCD Couriers have delivered outside of the agreed delivery times.</p>