Poor service

Dear [CCD Couriers/Bidvest Customer Service],

I am writing to express my dissatisfaction with the service I received from CCD Couriers during the delivery of my bank card. I had a very frustrating experience, and I believe it needs to be addressed to avoid similar issues in the future.

Here's a detailed account of what happened:

I missed a call from a CCD Couriers representative at 10:00 AM from a cellphone number (060...). I returned the call five times within five minutes, but no one answered.

I then contacted your call center, and fortunately, the representative managed to connect with the courier team and put us on a conference call. During this call, the couriers asked to meet me at the Ga-Rankuwa TUT campus. I requested that we instead meet at Ga-Rankuwa Primary School, which would be more convenient.

They promised to call me back but did not follow through. I tried calling the courier's cellphone number again, and after some time, I managed to reach them. They assured me they would call back shortly.

After waiting without any response, I contacted the call center again and spoke to an agent named Beauty. She put me on hold to speak with the courier team, who then informed her that they would not be able to deliver to my location unless I met them at George Mukhari Hospital. They also complained about the lack of a street name, even though I provided the stand number. For reference, I have had multiple deliveries to this address without any issues before.

After further back-and-forth communication, the couriers finally asked to meet at the Ga-Rankuwa Sasol garage, which is near Ga-Rankuwa Primary School. Despite my efforts, they eventually dropped the package off at Ga-Rankuwa Primary School. The courier, Sthembile, was quite rude and claimed that if a client does not answer, they contact the call center to reschedule automatically, He was with Tshepho, Tshepho was very professional. .

I am very disappointed with the poor communication, unprofessional behavior, and overall service I received. I understand that delivery logistics can be challenging, but as a paying customer, I believe I should receive better treatment. It is concerning that the couriers did not make a genuine effort to deliver to my address, especially since other couriers have had no problems in the past.

If possible, I kindly request that your team review this incident and provide better training for your staff to ensure clients are treated with the respect and professionalism they deserve. As a result of this experience, I am considering closing my Bidvest account if this kind of service continues.

Thank you for taking the time to review my complaint. I look forward to hearing back from you with a resolution.