Poor service and NO update

I struggled with ABSA to get my card delivered. Finally this courier company calls to confirm a delivery date and time. They even ask which slot is better for me. I confirmed Monday, 3rd July 12 to 2pm. Received a couple sms confirming this. Waited until 5pm and then called them. They just they only received my package that day and someone will call to confirm when it will be sent. Even though someone called they said it was a system error and they didnt have my package at that time. No call received to cancel that planned delivery I was aware of. I complained and they just said its a system error and someone will call again. Call centre guy just wanted me off the line. Disgusting service, poor processes and systems, although someone had to set up or instruct the system for someone to initially call me. There is always someone behind the system.