Poor Service

<p>I am upset and annoyed as a result of the service provider you (FNB) have chosen to offer the service to your clients. To date I haven't received my bank card as requested. Ccd couriers are toying with my time and money, they promise things that they cannot deliver. </p> <p> </p> <p>I get frustrated when people cannot deliver on their promised made. On my side I make sure that I plan my time and availability so that I cannot be inconvenienced. I know that time is precious and valuable to me. I cannot afford calling all the time to this *********** service provider that cannot honor a single appointment I have made with them ever since. I spend my money to call around that I will not claim back from anyone neither FNB or Ccd Couriers. </p> <p> </p> <p>Today Tuesday 08 Nov 2016. I was promised that my card will be delivered between 14:00 and 16:00. A gentleman called at 13:01 ( Gift ********** ) I told him am not available at the time because I was told the delivery will be between the time they gave me. He promised to call me around those times. Even now as I write this Email 20:49 am still waiting. I understand that he might have other deliveries to make but please teach your drivers to update clients on promise made. I cannot sit and wait for nothing. Mind you I did call the guy when I was available and he never answered. </p> <p> </p> <p>And this is a circle I know someone is going to call me again tomorrow and ask me the very same question about the delivery that they cannot honor. </p> <p> </p> <p>FNB must just terminate the contract with this service provider. How can they not honor an appointment not once, twice but thrice??? God's must be crazy.</p> <p> </p> <p>At least update the client when you cannot honor a promise. And please Ccd couriers my phone was never off or not available. I do not have time to deal with your incompetecy. Stop toying with my time. I have better things to do than wait for nothing. This is unacceptable . Poor service and bad timing. </p> <p> </p> <p>Regards</p> <p>Annoyed Customer </p> <p>Mathews Ngobeni</p> <p> ********** 425</p> <p> </p> <p> </p> <p> </p>