Poor Service

Good Day,

I have app**** for a new card, and received an sms from CCD stating they will be in contact with regards to delivery.

Due to the fact that I will not be in Durban when delivery was scheduled I had called the number referenced on the sms, querying if I could pick up the card and she had arranged for me to pick up at the Durban branch.

Having got lost on the way there, I decided to call the Durban branch after 3 attempts someone rude finally answered, very abruptly she had told me that I cannot come into the branch as they don't hand out cards.

How can one agent tell me to come to collect and someone else tell me I cannot collect. What is the policy that is standard for all branches in the company?

To be greeted by a rude person who no has told me I will have to wait another week for the card to be delivered is really poor. Previously, I had been to the branch to pick up a card.

CCD Courier is poor service to the customer. Really disappointed as I now have no money and have to wait another few days to collect a card which sits 5 minutes from my house. Real crazy, I say.