Poor Service

I order FNB card online via FNB APP last week on the 3r January 2018.I then received an email from CCD saying they will deliver my card asap. I call CCD on monday and spoke to the lady by the name of Palesa who the verbalized thst she doesn't have my address on their system for my card to be delivered.I have been waiting since last week Wednesday for my card to be delivered it almost 7days now since ordered my FNB card. Today I called CCD again with my own airtime I spoke to Kgomotso whom again said the same thing they don't have my delivery address I gave to her for second time I then requested to speak to her manager she transferred the line to Tshepiso who introduced herself as Admin supervisor she also didn't assist me. FNB must stop using CCD as their courier service, their services it pathetic.