Poor service

I ordered a FNB card on 17/4/2025 to be delivered within 3 working days. On the 30th I phoned in. No delivery still. Then they confirmed that the delivery was made the previous day - but I was not home. I checked my camera on the gate at home - no CCD couriers??? Also there where people present at home - the whole day??? Poor poor service. Now trying to reschedule the delivery is a nightmare