Poor pathetic service.

Although the company has been tasked with doing a job of delivering goods. The people they employ are poor listeners. I'm constantly being phoned on my mobile number telling them that my mother is still in hospital for the last 8weeks. They refuse to listen to that, because they constantly say they can only deliver the card to the card holder. If a person is in hospital and is on drips and can't talk. How is CCD COURIERS GOING TO DELIVER THE CARD TO HER AND THAT WITH VISITS BEING SUSPENDED. IS CCD COURIERS ABOVE THE LAW? I MR D ARE THE LEGAL GUARDIAN.