DB
Dirk B

1 reviews | Active since Aug 2010

01 Oct 2015, 20:07

Poor delivery service

My frustration with the delivery of my FNB card is accentuated when reading all the comments on the delivery issues. CCD couriers have.<br> I received a text message and email that they could not contact me. I was traveling and asked my father to contact them which he did. He gave them alternative contact numbers and delivery address. CCD then promptly sent a meeting request for delivery between 1pm and 3pm. The time came and passed. No contact from CCD couriers. I called, they could not get the address. I asked them if they called my father when they could not get the address to confirm the address and make arrangements for the delivery - no call - no surprise. I again provided the alternative contact numbers, low and behold I get another email today saying they cannot contact me. Please do not call me, send my card to my FNB branch and I will arrange collection. I have blocked your number on my phone.

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Replies (1)
CCD Couriers
CCD Couriers's reply02 Oct 2015, 10:45
Official
Hello NJRB,

Please accept our apologies for the inconvenience caused due to the service failure.

Confirming that we have made contact with you and that a delivery has been rescheduled for this afternoon.

We thank you for taking the time to share your experience with us.

Kind regards,
The CCD Team
***
www.ccdcouriers.co.za



Best regards,