Poor customer service

<p>My FNB card is due for delivery tomorrow and unfortunately I am no longer able to be available during the delivery appointment window due to unforeseen circumstances.</p> <p> </p> <p>I contacted CCD Cape Town shortly before 5pm to advise that I need to cancel the delivery tomorrow. </p> <p> </p> <p>The CCD agent I spoke to took my reference number and confirmed my details. Then told me she needed to speak to her supervisor and would call me back. I asked how long it would take and she said 5 minutes. After 10 minutes and still no call from CCD, I called back only to reach an automated response advising the the office is closed and operating hours are between 8am and 5pm.</p> <p> </p> <p>I now realise that CCD have used an underhanded tactic to get me off the phone and then not contact me back as it was then after 5pm.</p> <p> </p> <p>That is very poor customer service!!</p> <p> </p> <p>If you are not prepared to deal with queries after 5pm then rather do not advertise that your operating hours are up to 5pm. It would be better for you to have an earlier cutoff and then deal with the queries in your queue.</p> <p> </p> <p>Also, if you are not prepared to deal with my query, then don'the tell me that you need to speak to a supervisor and then call me back in 5 minutes. Rather tell me that I is too late in the day to respond today. I would still be upset with the response, but not as much as I am since you **** to me.</p>