Poor Courier Service for Nedbank Card Delivery

I am writing to formally lodge a complaint regarding an unsatisfactory experience I had earlier today concerning the delivery of my Nedbank card.

At 10:13 AM, I received a call from the courier assigned to deliver my card, following my request to change the delivery address. Unfortunately, the caller did not communicate with me at all and instead left me on hold for approximately 40 minutes. To my surprise, the individual was engaged in a separate chat during this time, which only added to my frustration.

This experience is both disappointing and concerning, especially as I am currently awaiting the delivery of an important banking item. I would appreciate clarity on the status of my card delivery and assurance that such unprofessional service will be addressed.

Thank you for your attention to this matter. I look forward to your prompt response.