EJ
Ebrahim J
1 reviews | Active since Jan 2015
17 Nov 2021, 09:04
Poor courier service
They linked to deliver my FNB credit card. Pathetic services. Confirmed date of delivery. At end of day, I receive an sms that I am not available. Called their service centre , kept me on hold for 30 minutes till their closure time and then drop call. Reconfirmed with them why 1) false sms about my availability and 2) poor customer service query . Unable to explain and ask me if I would prefer to collect my card. Really , FNB should consider another courier service. Disappointing service indeed
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Replies (2)EJ
Ebrahim J's updateReviewer Update
18 Nov 2021, 08:06Thank you for the promo reply and telephone call. I have been assured that the matter will be sorted out and also investigated . 🙏
EJ
Ebrahim J's update18 Nov 2021, 08:06
Reviewer Update
Thank you for the promo reply and telephone call. I have been assured that the matter will be sorted out and also investigated . 🙏
EJ
Ebrahim J's updateReviewer Update
18 Nov 2021, 08:08I received a prompt call form the company and was assured the matter will be investigated and resolved. Happy with the speedy reply 👌
EJ
Ebrahim J's update18 Nov 2021, 08:08
Reviewer Update
I received a prompt call form the company and was assured the matter will be investigated and resolved. Happy with the speedy reply 👌