POOR COMMUNICATION AND DELIVERY

I am extremely disappointed and frustrated with the service received from CCD Couriers regarding my card delivery.

The card was originally scheduled for delivery last Wednesday. I phoned them that morning to cancel, as I needed to take my husband to hospital, and rescheduled for Thursday between 12:00 and 14:00. I waited at home the entire day. During that time, I received an SMS stating they had arrived and I needed to meet them to finalize delivery. I immediately checked outside – no one was there. I remained outside for a while, yet no courier arrived. Shortly after, I received another SMS claiming a failed delivery attempt.

I called their office immediately and was told I had to reschedule again. I did not confirm a new time as I was already extremely upset, having wasted an entire day when I could have been at my husband’s bedside.

The following morning (Friday), after dropping my kids at school, I received another SMS that a delivery was attempted. This was never arranged with me. Since then, there has been no further attempt, nor any follow-up communication from CCD Couriers.

Today I contacted them to request collecting the card myself, only to be told they require my bankers authorization before releasing it.

At this point, I am stranded without access to my bank account or internet banking. This matter is causing me unnecessary distress and needs urgent resolution. My banker called me yesterday to advise they will arrange for delivery today, and yet when I called couriers now they advised there is no scheduled date and that it was escalated.

This ongoing issue is causing great frustration and is making me reconsider my relationship with Standard Bank, to the point of wanting to close my account.